1. Hotel Cancellation/ amendments

Cancellation which is related to booking directly with the hotel has to be made through corresponding email ID: booking@cocoriverhotel.com or CALL directly to +84813169339, otherwise no cancellation will be entertained.
  1. Customers must notify Hoi An Coco River Resort & Spa if there are changes before 03 days you check in.
  2. Any cancellation submitted after the cancellation due date, ONE night will be charged.



+3 days prior to check-in

No cancellation fee

=3 days (or less) prior to check-in

50% of total one night penalty charged will apply for handling and banking fees.

= 1 day (or less) prior to check-in

One night penalty charged

No Show:
  1. If a booking is cancelled within the day of arrival or In case of No Show or shortening stay, non refund will be made
  2. It is considered as cancellation without the required advance notice
  1. Amendments is negotiable via our email: booking@cocoriverhotel.com or CALL directly to +84813169339
The refund will be made through your credit card. Additionally, although Hoi An Coco River Resort & Spa will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.

Check-in and Check-out:
+ Check-in time is from 02:00 PM and check-out time is at 12:00 noon

Early check-in policy:
- Check-in before 07:00 AM or earlier: We will keep the room for you in advance 01 day by that, the surcharge is 100%.

- Check-in from 07:00 – 10:00 AM. We apply for surcharge 50% as one day room rate (This option depend on the availability on the date check-in)

- Check in from 10:00 - before 01:00 PM, we will consider applying free of charge. (This option depend on the availability on the date check-in)

Late check-out policy:
+ Check-out until 05:00 PM – 50% of one night room rate
+ Check-out after 05:00 PM – 100% of one night room rate

Rates are inclusive of:
  1. Complimentary Breakfast (07:00 AM to 10.00 AM everyday).
  2. Free Welcome drink when check-in.
  3. Complimentary tea, coffee, 1 bottle of mineral water in room daily/1 person.
  4. Free usage of Wi-fi internet in-room and public area.
Children and extra beds
Children of any age are welcome.
Child from 06 to under 12 years old:
- Sharing bed with parent or using baby cot (for Children under 06 years old): Free of Charge.
Child from 12 years old and above is considered as an adult. Extra bed is required at surcharge of VND 400.000/pax/night, including breakfast.
Maximum 01 extra bed per room (Depends on the room you select)
Baby cot is available upon request and free of charge. Maximum 01 cot per room.
Coco River Resort & Spa nằm dọc theo Sông Thu Bồn, tỉnh Quảng Nam. Tất cả các phòng đều có Wi-Fi miễn phí. Chỗ đỗ xe có sẵn miễn phí.


(+84) 235 3930777
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